Quality Assurance Manager Research Paper Example | Topics and Well Written Essays - 1500 words

Quality Assurance Manager - Research Paper Example Quality Assurance Manager Unilever Company is a multinational company that deals in the production of different products ranging from beverages, food and cosmetics. Quality assurance is the assurance that the customer will continue to be supplied with high quality products and services. Vision â€Å"To be the foremost consumer product company in the global perspective specializing in care, food and dental.† Mission â€Å"Working to create better future by inspiring people to take small actions with the aim of making people look good, feel good and make them satisfied with the brands that are good for them while reducing the environmental impact.† My general responsibility as a quality assurance, manager would be to head the quality assurance department and ensure that all the quality standards for all products and services are met. In particular, I would be responsible for the monitoring of the production process and methods, safety, quality and risks that are associated with different products and services to ensure that there is prior planning to manage them. I would be responsible for the quality assurance of products beginning from the raw materials, intermediate products, final products as well as packaging materials and distributions to ensure that quality standards are adhered to at all levels in the supply chain. It would also be my duty to ensure that the quality management systems conform to the best practices, procedures and standards with regard to the maintaining and assuring quality. Relations between the company and the customers with respect to quality of products and services will be based in my department and hence I would be responsible for the assurance that the correct quality tools, procedures and methodologies are applied with regard to best practices to ensure that quality is delivered to the customers. Research and development with regard to the development of new products that meet customers’ expectations and requirements will be part of my department responsibilities. My department will therefore be responsible for the research, study, evaluations and the implementation of quality assurance practices with regard to the compliance to the company’s best practices. In the cases where the systems and process exhibit deviation and out of control in terms of quality, my department would be responsible for the initiation and the implementation of corrective measures to ensure that quality control is assured. Lastly I would also be responsible for ensure that quality does not only conform to the customer’s requirements and expectations but also to the state laws and regulatory authorities’ standards. Quality assurance and control in an organization is therefore a challenging position that requires accurate analysis and implementation of policies. Strategic planning would be very important in success in the duty as a quality assurance manager. In this regard, preventive measures would be my first priority . As observed by Chapman (1999), preventive actions are vital in the reduction of the unnecessary costs of quality. Cost of quality are the expenses incurred while ensuring that the products and services meet the required quality standards. Preventive measures are those measures that ensure that the quality of the raw materials at its production stage is controlled. This results into the